How No-Charge Diagnostic Works | Gordie Boucher Ford of Kenosha
Get Your Free Ford Diagnostic in Kenosha, WI
We make service decisions simple and transparent. Our No-Charge Diagnostic helps identify concerns early with a preliminary scan, visual inspection, and clear next steps — before any repair work begins.
Expert Ford Technicians Using Certified Equipment
Ready to Get Started? Schedule online in minutes or ask about Pickup & Delivery.
What’s Included in Our No-Charge Diagnostic
- System scan to identify fault or warning codes and verification of reported symptoms
- Visual inspection of affected areas or components
- Review of service history (when available)
- Clear explanation of findings before any work begins
When to Should Schedule a Free Diagnostic
Ideal for warning lights, drivability concerns, electrical symptoms, climate control issues, and unusual noises or performance changes. If the concern requires deeper testing or component disassembly, we explain it first and request approval before proceeding. No surprise charges.
Next Steps After Your Diagnostic
- We explain the likely cause in clear, easy-to-understand language.
- We outline recommended next steps and available repair options.
- We provide an upfront estimate if additional work is needed.
- You stay in control — we only move forward with your approval.
What to Expect During Your Visit
- Schedule Your Visit: Book online, call, or stop in. Pickup & Delivery or Mobile Service may be available for your convenience.
- Arrival & Check-In: Pull into the Service Drive. A Service Advisor will greet you, confirm your concern, and collect any helpful notes about your vehicle.
- Initial Diagnostic Review: A Ford factory-trained technician performs a preliminary system scan and visual inspection.
- Clear Communication: We review our findings in straightforward terms — before any repair work begins.
- Your Approval Comes First: If deeper testing or repairs are recommended, we provide upfront pricing and get your authorization before proceeding.
Why We Offer a No-Charge Diagnostic
Diagnostics require trained technicians and specialized equipment. We offer the initial diagnostic at no charge because transparency builds long-term trust.
Fleet & Commercial Ford Diagnostic Services
- Priority scheduling & dedicated coordination
- Pickup & Delivery where available
- Ford Pro Mobile Service support
- Loaner vehicles when available
Frequently Asked Questions About Our Free Ford Diagnostic
Do I need an appointment?
Appointments help us prepare a bay and reduce your wait time, but walk-ins are welcome. For convenience, ask about Pickup & Delivery.
Is the diagnostic really free?
Yes. The initial No-Charge Diagnostic is provided at no cost. If deeper testing is needed, we will explain and provide an estimate before proceeding.
Will you clear or reset the warning light for free?
We do not clear or reset warning lights unless the underlying cause has been identified or repaired, to ensure safe operation.
How long does the diagnostic take?
Most no-charge diagnostics are completed the same day, depending on concern complexity and shop volume.
Can I wait at the dealership while the diagnostic is performed?
Yes. You’re welcome to wait in our lounge, or use shuttle, Pickup & Delivery, or loaner vehicles when available.
Does this include drivability issues like hesitation or rough shifting?
Yes — the basic diagnosis applies. If deeper analysis is needed, we will review those steps and request authorization before proceeding.
Is this available for vehicles under factory or extended warranty?
Yes. We will assist in processing coverage under Ford Factory Warranty or extended protection plans.
I already had a diagnostic done elsewhere. Can you look at it?
Yes. Bring prior notes or scan results — we will review them as part of our no-charge initial evaluation.
Do I need to leave the vehicle overnight?
Usually no. We may request an overnight stay for intermittent issues that require cold-start testing.
Does this apply to hybrid and electric vehicles?
Yes. Our EV-certified technicians are trained to safely evaluate high-voltage systems.
Is this available for fleet and commercial vehicles?
Yes. Fleet customers receive priority scheduling and commercial coordinator support to minimize downtime.