Customer Testimonials
Boucher always works above and beyond to get us the vehicles we need. They provide great services in getting the vehicle to us. They worked to get us signed by our desired date as well. Exceptional customer service.
I just bought a Mazda from them. Scott was really nice and Justin was awesome. 2nd car I've bought from here and it's my favorite place to get a car. I can't give 5 stars because I would have liked to have done my test drive myself so I could get the real feel of the car. I haven't had any problems yet and it was a good deal. I'd definitely recommend purchasing a car here!
Everyone was really nice and very helpful
Appointment was on time. I was explained what was going to be done, and after it was they gave me an evaluation of the truck on things that needed to be done and things that will have to be done at a later date. Everybody was very professional and courteous.
Have always been great to work with, they sent someone to pickup my car and returned it when they were finished l
I was welcomed and dealt with immediately when I entered. And the repaired was done very quickly. Things couldn’t have gone better.
Knowledgable and kept me updated on service progress. Michael the Service co-ordinator was excellent to work with.
You guys worked Hard to get exactly what I Wanted, Alfredo was very kind and worked Great around my schedule gave me all of the information that I needed plus more. The whole team was very supportive. Will be coming back for my next purchase. Thank you.
I want to thank the salesperson Wade Johnson for the great service, I ordered a new car from them and they were in touch with me every step of the way. Picking up the car was easy and I was very satisfied with my purchase and would definitely recommend this place.
Had an awesome car buying experience here today. Bought my first ever car (a 2024 Ford Escape Active). Everyone was so so helpful and informative! Shoutout to Drake and Nathan for being awesome and helping me stay in my budget range. Will definitely be coming back for maintenance on my new car and anything else. 10/10 would recommend buying your new car here. 🙂
The repair was done in a timely manner and the people where very kind to make sure you are comfortable
Best car buying experience I’ve ever had. The whole team is polite and down to earth. No gimmics, all straight forward without being pushy. Scott Verhagen was fantastic. He took the time to help us find what we were looking for. I highly recommend him if you are shopping for a new car. We couldn’t be more pleased !!
My experience the other day was a five-star rating. The communications with Elijah and the rest of the staff was fabulous. Getting me checked in to take care of my truck oil and tire rotation. I definitely feel like I am treated like family there from the time I enter till I leave with a nice clean truck. Thanks for the hand wash from one of the porters. Thanks again George.
The best customer service I have ever dealt with the service department is second to none they send you a video of them performing the work and test results. I would recommend this dealer to anyone.
We truly felt like valued customers from the moment we walked in. My wife was looking to see what we could get as a trade-in value for her vehicle, and see if we could get decent financing for a new vehicle. We told the salesman, Tristen, that if they could not meet a monthly payment that worked with our budget, no hard feelings. We will save money for a few months for a larger down payment and then we will return. He did not want us to leave that building without a new car. Tristen and his financing team did ...
Everyone was nice and efficient. I didn’t have to wait very long. I’ll definitely go back.
Love the service team at Boucher, I would be dead in the water without them.
I had an excellent experience with the service center. Mike was professional, friendly, and incredibly efficient. I appreciated how he kept me updated throughout the service. Mike took the time to explain the work that needed to be done, ensuring there were no surprises when it came to costs. It’s clear that customer satisfaction is a top priority here. I highly recommend this service center to anyone looking for reliable, trustworthy maintenance for their Ford vehicles.
I go to them for everything with my ford ecosport and ranger. This was the first time I had to deal with a recall fix. My entire engine had to be replaced and it was super easy and stress free experience. I got a rental car quickly after my ecosport had to go in. Great dealership and Mike is a great guy, always kept me up to date on my car. He also gave me all the information about my new engine for my ecosport (it's not the same one as originally came in it). Definitely will keep going ...
Good costumer service
The employees are friendly,and we got a good price on our car . I would return to them again .
Ross was awesome. No pressure sales and finance. I was in and out in under 90 minutes with my new Mustang.
Friendly and efficient service. Regular oil change and tire rotation
They are very friendly. I really appreciate their courtesy rides service. The videos regarding the work being done was awesome.
The service advisor Elijah informed me of the wait time to service my vehicle & informed my automotive needs…met my expectations
Excellent service and good people percent work. Very good warranty. People smile. Professionals people good location
Good service department with very friendly people who are covering all parts of the job done well
This was the easiest process I have had buy a vehicle. Tristen and his team were very helpful making this process fast and easy. They did alot of the back end work to make the process easier that sitting there all day like you have to do with alot of other dealers. Would definitely recommend using this for future car purchases. Thank you again for all your help and I am 1000% happy with my vehicle.
Have used it for over 5 years since we moved here great service and always ready to help
Awesome to do business with
Outstanding service. All questions answered in a way that I could understand. Very easy to make appointments, and waiting room is comfortable as well
They explained everything, service was excellent and timely.
I want to say before I write my review that I worked in customer service for 41 years. So i like think I know good customer service. I purchased a 2024 ford Bronco and had a good experience. My salesman Alfredo Rosales was great! Seemed to really care. I felt I ended up with a good deal. I gave 4 stars do to the add on oil change and tire rotation package. It ended costing more than expected. So I ended up canceling it. Felt a little scammed. All in all I would purchase a vehicle again from Boucher Ford and definitely from ...
They always take care of every vehicle quickly and without any issues. Jessica is the most delightful person to deal with at the service department.
Very professional and kept me up on everything they were doing to my vehicle and cost..
We had a good experience at your car dealership. Tristan went above and beyond. The service department was great and as well. Thank you
Tristan Cairo is an awesome person to work with. We have bought 3 vehicles from him in the past couple years and he IS the reason we keep coming back. His character is honest and his devotion to his clients is a priority Tristan shows in his deals. He works hard and listens to his clients, and gives honest and trustworthy input and suggestions.
Super accommodating and friendly
Bought 3 F-150 and 2 cars from Tristen Cairo and the Boucher team in the last 20-years. They are the best and do all my maintenance! Love the 2024 King Ranch with ‘door’ tailgate! Can’t wait till they expand to the new location at Rt 50 and I-94
Great experience at Gordie Boucher Ford of Kenosha. I worked with Ross who is extremely knowledgeable and honest throughout the process. No pressure sales approach at all and just a very low stress and simple process. I will certainly be back to see Ross in the future and recommend him to anyone looking for a car in Kenosha!
I had a great experience working with Joe Conforti when I purchased 13 vehicles for our fleet. Everything worked seamlessly. Boucher Ford delivered all 13 new Explorers and picked up the 13 vehicles we traded in. They were on time Abe very helpful walking us through the new Explorers.
I was very pleased with the service and care that Boucher Ford offered to resolve the issues with my Ford Escape. This is my second Escape that I have purchased there and because of their outstanding service, I will purchase my next vehicle there as well.
I was extremely impressed with the level of service and skill of the two staff members who took care of my car issues. Sydney Weinfurter and Nicholas Hairrell were the best team I could want to provide excellent customer service. Sydney was always friendly and helpful when we spoke. She kept me well informed on the issues and progress. Nick thought ahead to help facilitate solving a challenging and unusual issue. His brainstorming on the first day helped get my car repaired and ready to go smoothly. Many thanks to these two professionals for the excellent customer service!
Finished fast and communicated well
this is the best dealership i have ever dealt with helpful friendly and always goes above and beyond in every area sales and service. my last service appointment was handled by Jessica and did a fantastic job getting my service and repairs taken care of along with Nickolas my tech you will never be disappointed with Gordpe Boucher,
Awesome service, polite, and quick with my recall issue. I will go back again soon!
Jessica and the team were very clear on the work being done on my car. They were upfront with the price and even provided a video showing what was done on the car. This dealership is fantastic!
I've bought 2 cars from this dealership and they always tried to make sure I was happy and if something wasn't quite right, they did what they could to correct it.
Awesome Wade Johnson and John Leone wee great to deal with and very accommodating great dealership
Professional and personal service. Completed service promptly with excellent explanation. Service was very economical and fair.
I thought Scott was awesome to work with. Cool, calm, collected, and very personable. I didn’t feel haggled on price and it was an easy car buying process. I would definitely consider buying another vehicle here down the road.
Elijah was terrific; professional, courteous, and helpful he took care of my car quickly and gave a detailed recap on the condition and status of the car
Went in for a new battery. Very professional staff, was a great experience. Thanks
Team Members from all managers loaner car, sales and service has been top notch. Thank you all again. Tom And Jen.
Mike my service advisor was top notch as always!!!!! I could not ask for anything else!
The entire Boucher team always treats me with respect and professionalism (never would go anywhere else)
The service and information provided by my advisor was great. He made me aware of what was required and when my vehicle would be completed.
The whole team there was very professional and Tristen Cario was an excellent sales person. if I were in need of another vehicle he would get first shot at selling me one.
Jessica was very knowledgeable and respectful. I called on a Friday and they got me in that Saturday.
Excellent customer service. Kept me informed of service being performed. Pick up and delivery of my car was an A+. Wish we had this kind of service at our dealership in Florida
Pick up and delivery is so convenient! Everyone I was in contact with was super helpful and nice ! Definitely will recommend!
Team was transparent and easy to work with. I will be back. Thank you Kenosha Ford!
John and his team were great in assisting me with my new Super Duty! I will be back for a few more when I need them!
They seem to be efficient glad you have paperwork this time - my last visit your systems were down. Very happy with the pick up and delivery service although better communication is needed when the customer is somewhere other than their home address.
The staff and service is exemplary! They go above & beyond to accommodate your needs & wants. Alfredo & John & the entire team are friendly, understanding & customer service-driven.
Service is top notch help and make it convienet for me even picked up my car at my house and brought it back to me for FREE
Went above and beyond to fix the problem. Bradford was awesome to deal with. When I buy a new truck it will be from them.
90% improvement over my last experience there. Thanks!
Very happy with the professionalism and the quality work that was done on my car
Karen Cooper deserves a raise. The best communication I have ever had with any dealership.
Best Ford Service department in the Kenosha area! My strongest recommendation for your service needs!
Having Boucher picking up our Explorer, service it and bringing it back home, is so very helpful.
Service was great but more timely call backs would be greatly appreciated to keep me posted on my car
Great service as usual from this dealership.
Traveled to the dealership from IL. Very positive experience. No games or gimmicks. My experience was pleasant and would definitely recommend this dealership
I have nothing more relevant to comment upon at this time. Everything was within required limits
Quick service and good communication throughout the process.
Fairly new customer……I have experienced wonderful service all around! Especially….customer pick up and delivery!!
We had a great experience with Joe and Boucher Ford. Great price and friendly staff
I Consider this Ford dealership the best in Wisconsin they’ve always bent over backwards for me and my wife. I will never go anywhere else.
Everyone was very polite and attentive. I liked the video of the potential problem areas. Got my 214000 vehicle back in good shape. Thanks team
Everyone was very very nice. Scot and Joe were helpful and made the experience painless
Wade Johnson is terrific to work with. Our second purchase from Wade. Smooth process, responsive and honest.
Funny this comes today as our car salesmsn, Tristan Cairo came to our aid today from across the miles to save us when my husband lost his drivers license in Mexico!! Not only do they do a great job of providing care, concern, honesty and a great deal while buying a vehicle (we bought 2 last year!) but their care extends long after the sale. Check them out! They are always willing to go the extra mile!! Thanks Tristan and Justin! You saved our vacation!!
Great customer service